To help make your liGo shopping experience that little bit easier, we've complied some of our most frequently asked questions into this handy list. We hope that you find the answers you are looking for, but if your question isn't covered, please feel free to give us a call. We'll be more than happy to help!

Placing Your Order

How and when can I order?

You can place an order online using our website and secure checkout; over the phone from Monday to Friday, 8am-5pm by calling 03333 44 80 44 or even via LiveChat.

Can my order be delivered to a different address to my billing address?

We do offer the option to select an alternative delivery address. Please ensure that the billing details you enter correspond with the registered address of the card being used, and supply a landline telephone number for one of the addresses if possible.

How much does delivery cost?

We offer free standard delivery to UK customers on all orders over £50. For orders under £50, standard delivery is £3.99

What's the difference between standard delivery and express delivery?

We offer a standard free delivery service on all orders to the UK mainland, which typically takes between 3-5 working days. If an order is required urgently then we recommend opting for our express service, which ensures delivery within 1-2 working days.

Payments & Vouchers

What kinds of payment do you accept?

We accept payment from all major credit and debit cards. If your card is registered to an address outside of the UK then you can pay via BACS transfer.

How do I apply a voucher code?

If you have received one of our promotional voucher codes for a discount off your order total, please click on 'Discount Codes' on the basket page and input your code. After clicking on "Apply Voucher" button, the order total will be updated if you have entered a valid voucher code.

After Placing Your Order

Can I change my order after it's been placed?

We aim to process all orders for dispatch on the day they are placed so if you've made a mistake or need to change a part of your order, please contact us straight away (even if you've selected free delivery). The best way to get in touch would be by phone on 03333 44 80 44, however, we aim to respond to all email queries within 3 hours during working hours.

When will my order arrive?

This depends on the delivery service you have selected for your order. Once your order has been dispatched, you will receive an email as confirmation along with your tracking details. For problems with delivery, please contact our Customer Services for assistance.

Who will deliver my order?

We currently use DPD and Royal Mail, and who you receive will depend on a number of factors: service paid for, size and weight of the consignment, and geographical location.

Where is my order?

When you order is dispatched you will receive a confirmation email with tracking details. You can also check the status of your order by using our Track Your Order page.

Cancellations, Returns & Warranty

How do I cancel my order?

If your order has not been dispatched you can cancel by contacting us by email, phone, or livechat.

How do I return an item?

If you have received your order and wish to return one or more parts of it, please contact us or call 03333 44 80 44. We will then setup a returns authorisation number and provide instructions to return.

I have not received the item I ordered or defective item, what can I do?

If you have not received the item you ordered, or the item is defective in any way then we will arrange for its return (free of charge) and replace or refund your order for you. Please contact us or call 03333 44 80 44.

Is my product covered by a warranty?

Yes, virtually every product available on our website comes with a manufacturer warranty. As standard, this warranty will last for 12 months from the date you receive your product. Some brands, such as Gigaset, offer a two-year warranty on many of their products. We also offer the option of extending your warranty on some of our most popular products for a small extra charge. For more information about our warranty policy, click here.

What if an item is defective within the warranty period?

If something you have purchased from us develops a fault within the warranty period, you can of course return it to us for replacement.

Protection of Your Personal Information

How secure is my personal information with liGo?

We understand the concerns our customers may have when ordering online, and guarantee that access to your personal information is secure on our website and will not be sold or shared with any third parties. You can read more about our Privacy Policy here.